A very unpleasant experience! We booked five tickets for the bus to the airport a couple of days prior, so everything would go smoothly on the day of our departure. Once we were on the bus (only a couple of hours before our flight departure), everything was perfect until we stopped at the next stop to pick up the rest of the passengers for the fully booked bus. The bus was full but a lady was missing a seat, so there seemed to be a problem. The bus driver and a man who was working for the bus company started checking everyone’s tickets, but all the tickets seemed to be right, except when they double checked ours. The driver and the man then said there was a problem with my mom’s ticket, it was apparently cancelled only three hours before the bus came. They then ended up telling my mom to leave the bus and us (her children), and because of the rush she forgot to give us our passports. This was an extremely uncomfortable and stressful situation for all of my family. The driver and the man from the company were completely impolite towards our mom and the situation the company created, but thankfully my mom insisted on getting a ticket for the next bus so we were able to make our flight. Overall the experience was incredibly unpleasant, ruining the last day of our wonderful vacation. This was an incredible f-up from this company and we will not be booking with them again.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
