Extremely rude and unprofessional behavior of the driver on bus 3471 from Santiago de Compostela to Porto on July 21, 2025 (13:30–16:30).About 15 minutes after the trip started, I needed to use the bathroom and found out there was a 50-cent fee. My partner and I only had one coin, so we shared it. The driver immediately got angry and told us we shouldn’t need to go so soon, saying we should have used the station bathroom instead. His tone was rude and dismissive.Then, during the first stop about an hour later, the driver came over yelling at us loudly about the one coin we used. He was super aggressive, shouted at me to watch out, and kept insulting me even after I tried to explain. His behavior was completely uncalled for and made both of us feel uncomfortable and intimidated.On top of that, he was driving fast and honking constantly, which made the whole trip feel unsafe. He was also rude to other passengers throughout the journey. When I told him I would write a complaint, he refused to give his name.This is the first time I’ve ever written a complaint, but his behavior was completely unacceptable. This is the worst experience I've ever had on a bus trip.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
