I purchased a ticket at the bus station of Santiago to Oviedo at kiosk machine as their window was closed. I selected several times a 9:15 ticket but the machine instead printed me a 2:15 ticket without warning, so I had to travel the whole day to reach my destination. Furthermore Alsa employee was rude and did not help to change the ticket which is allowed on their policy website. Neither she allowed me on the bus with my late ticket. I wanted to know her name for a claim but she did not allow me to move her scarf that was covering her id starting a fake victims"s scene. She attacked me and hit my arm twice to stop me from taking a pic then she called the police delaying the bus. The police assured me that was my right to take a pic of an employee and start a formal claim against Alsa but unfortunately without a name the company would likely not do anything and are the customers that always get damaged.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
