Got to Plaza Ecliptica station in Madrid at 11:30 this morning, no staff was at the ticket office, bought 2 return tickets to Toledo (23Euros) from the machine and selected the next available outward bus which was the midday 12pm bus as displayed on the screen. We went up to the platform and there were 200 people in the queue!!!! It would take at least 4 buses to accommodate us all, this bus runs every 30mins which meant we would have to wait at least 2 hours! And then we would have similar problem on the return journey.This is daylight robbery, the machine should not have sold 12pm tickets when it's clear there was no availability, it knows how many 12pm tickets have been sold and the bus capacity. We wouldn't have bought tickets if we knew the next available bus was at 2pm.In the end, we didn't want to waste our last day in Madrid queueing for a bus and gave our tickets away.Please, please check the platform queue before buying ticket. Better still avoid Alsa. We took bus to Segovia on Tuesday, the staff knew exactly which bus was full and advised us which bus ticket to buy. A complete contrast in service and efficiency.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
