I wont ever be travelling with Alsa again.5 hours late, ok, it happens, not nice leaving at 3am, but I can accept that there are circumstances out of their control.Mid- trip, the co-driver had an argument with an eastern european who didn't speak Spanish about having his shoes off, telling him that it was against the rules. Sitting in front of him and because I speak a little spanish, I offered a translation. When I questioned whether this really was a rule, he told me that if I didn't agree I would be thrown off.(I had my shoes off as well by this time) I checked the rules of travel and there isn't a rule for this. When I told him, he again threatened to throw me off telling me to call customer service.(Ironically he had a whole buffet set up on the dashboard when the rules suggest not consuming any food on board.)His aggression shocked me. He later told me if he saw me again he wouldn't let me on the bus. I was only trying to help him and the passenger and ended up being threatened and 'banned' from Alsa buses. Even after I left the bus, he approached me to continue his abuse.He was totally out of line, I dont expect the driver to be bullying the passengers with rules he makes up. I'd be actually afraid to book with Alsa again after this experience. It left a very bad taste.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
