I bought a ticket from Valencia to Alicante AIRPORT. When I got on the bus in Valencia, I asked the driver to look at my tickets and tell me if I needed to change the bus in Benidorm or not, to get to Alicante airport. He said no, this bus is going to Alicante. Then in Benidorm, I asked him again, and he said no, this bus is going to Alicante, not to worry. He never bothered to look at my ticket, but because people were getting on the bus, and he opened only the front door, it was impossible for me to get off, to check any of the signs at the station. It was my first time on this route, so some information about the bus number would have been nice. So, I stayed on the bus, and was shocked to find that the bus did not go to Alicante airport and I had to take care of my own transport to the airport from the bus station. The driver was rude and did not really care that he kept me on the bus! I had to spend extra money and wasted 1 full hour to get to the airport, which might have been a problem if I had missed my plane! I really think this information is not enough and drivers should give proper information when you board the bus. AND check the tickets and tell people what to do, to not waste money and time. I am really disappointed with this service and I asked for a refund, but besides asking me to send in the extra ticket, I have not received any reply from the company. What a BAD service, it seems they don't care about their reputation.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
