I bought a ticket on an ALSA bus, managed in partnership with INTERNORTE, on website Busbud, to travel for professional reasons from Montpellier to Barcelona Airport on the 20th of January 2024. I arrived at the Bus station at 7h30 a.m., 45 minutes before the departure time of the bus, and I waited, speaking with every bus conductor who arrived in the Montpellier Station. The ALSA bus did not arrived at all, and I received no information from the company about a change in the schedule. I spoke with two other passagers who also had tickets on the same bus, but nobody knew what happend. After waiting a while the other two passangers left with a car, while myself I waited until 10h15 a.m., when I had to take another bus in order to get in time to my flight from the Barcelona Airport. I barely made it, and I had to take a taxi in order to get in time for my flight.I send written complains to Busbud, ALSA and INTERNORTE, with no notable results. Busbud said that they are only intermediaries and they cannot do anything. ALSA answered that the bus was there and adviced me to come earlier next time, and INTERNOTE did not responded (yet). I am completely disgusted by the lies and the fraud perpetueted by the ALSA bus, who is completely denying any lack of service, although I was there and I check with the driver of evey bus that entered the station.I even talked to the Police wanting to make a complaint for faud, but they do not have jurisdiction of this, and they adviced me to send my complaint to the Consumer Office.For the moment, I prepare the reclamations that I am going to send to all the abilitated bodies in Spain, and in European Union. However, given my extremely bad experience, which could have cost me hundreds of euros in the case in which I would have lost my flight, and the absolut cynicism of the ALSA consumer service which denies the truth that their bus did not service that day the Montpellier station, I would like to warn anybody reading this message to COMPLETELY AVOID DOING BUSINESS WITH ALSA BUSES, INTERNORTE LINES, AND THE BUSBUS WEBSITE, because not only you will be left without the service and your money, but they will blame you for their problems and they will lie in your face. SPARE YOUSELF AND YOUR FRIENDS THIS AWFUL EXPERIENCE.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
