I had a bus booked on the 19th of February at 22h30, with the company ALSA. I was waiting in the lobby of the Bercy bus station, where I had a clear view on the tv screen that communicates the number of the stop where the bus would park. My bus was late and the tv screens said: “undefined time of arrival” . This message was there for 30 minutes more or less, when suddenly the bus dissapeared from the list, in the blink of an eye. As there was no employee present at the ALSA reception, I went to the one from BlablaBus, where the employee informed me the bus left without communicating its arrival !!!I had no other choice than booking a new bus with BlaBlaBus, as it was getting very late and I have a flight to catch tomorrow morning and therefor have to be at Bordeaux before 8h00. So I had to buy a 120 (!!!) euros ticket.Not only me, but 9 other people were stranded in the same situation. When a driver is missing 10 people, wouldn’t you assume they understand there is something not right?!?! Also the fact that there was no one present at the reception, shows lack of professionalism.Alsa now refuses to pay back the ticket because they claim travelers are responsible of finding the bus even if the gate is not shown ; in a station (Paris Bercy) with maybe over 30 busses !!!!I am currently recovering from a stress related illness, so not only did I suffer from financial damage, but also emotional.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
