My partner has a stress related disease so she only takes busses very rarely. She arrived at the station 2 hours in advance and sat in front of the information bulletin to check where the bus would arrive. It showed the bus was delayed for 02:30 hours after which it just disappeared from the board. The Alsa bus had passed the station, didn't communicate his gate and left with 10 people still in the station, confused. My GF was stranded in Paris with no one at the Alsa terminal to help. Alsa now also refuses to pay back the ticket because they claim travelers are responsible of finding the bus even if the gate is not shown!!! I have started a legal procedure to prevent other people of dealing with this in the future. It's like taking a plane and having no idea where you should board the plane...
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
