Lousy and horrible , we booked a bus from Seville to Granada on 25th Dec 1900, an email reminder was sent on 24th Dec on the schedule. We waited since 1830 at the designated few platforms and there was no show of Alsa bus until 2000. Get help from hotel staff to call Alsa customer service ( coz no English speaking personnel available in Alsa), 1st call Alsa informed that bus has been cancelled. 2nd call, changed story saying the bus was rescheduled to earlier time . All without any notification to customer. 3rd call on 26th Dec morning, bus departed on time ( there was no alsa bus departed during our whole 1.5 hours there)Different stories, no professionalism , not helpful to resolve customer problem , wasted few hundreds Euro on Granada accommodation, Seville extra accommodation, even can’t make it to Nasrid palace ( booking time on 26th 1000 and no new tickets till 2023)Please do not use Alsa, pay more for a train to safeguard your money and journey
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
