I have bought a ticket from Valencia to Barcelona for 15th of September and blocked an additional seat paying more money to make the travel more comfortable. On the day of travel there was someone else on my seat who bought ticket for that seat. So basically they took money from me for that additional seat, at the same time sold it to someone else. I tried to explain the situation to the driver he just didn't care and actually didn't want to listen. I don't recommend to use these buses to anybody, such a terrible service. They are not asheamed to lie to people and play game.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
