This happened a few years ago but I was just looking once more at buying bus tickets in Spain and got flashbacks to this moment, and felt the urge to share a warning about why I'd rather walk then ever go with Alsa ever again.From Lisbon to Granada overnight, twice I was awoken by the bus going over the rumble strips of the highway and swerving. I sensed the driver was falling asleep, but the co-driver was now awake and talking to the driver, so I felt at ease again.Not sure how much later but we were awoken by the bus crashing, at motorway speeds, into the barrier at the start of the sliproad. Passengers obviously distressed by the amount of screaming going on towards the back.Accidents happen, so what did the crew do to resolve it? They just got off the bus without even looking or saying anything to the passengers, no checks for injuries, and assessed the damage of the bus. They looked like they were attempting to fix the damage, but the bus was clearly beyond repair. We just took it upon ourselves to get out safely.Eventually a backup bus arrived. By now the sun had risen and traffic had picked up. Still no one said anything to us, so again we took it up ourselves to firstly assume the new bus was for us, and to then walk out into the motorway so we could get our luggage from the side of the crashed bus before boarding the new one. The back-up bus didn't even take us to our planned destination, we were dropped off elsewhere and made to wait with no word of how long, for another bus.OK so accidents happen, and crew get flustered. What about the HQ? Nope. No approach hours, days, weeks, months or years later, asking if anyone had been affected, injured, suffering emotional trauma, offering refunds or vouchers. Nada.These days I still find it impossible to sleep on night-buses, the slightest turn has me jolt awake. Walk. hitch-hike, do a one-way car rental. Just avoid Alsa.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
