The way ALSA handles complaints is extremely egregious. My suitcase was at the bottom of the bus. When I took it out at the end of my trip, it turned out to be swimming in pee and poop water from the chemical toilet. When I asked the bus driver for a wipe, he quickly had to get on with his route. And I stood there to continue my journey with a stench that I can't describe, let alone all my clothes that had blue stains from the moisture of the chemical toilet. I was able to throw away my suitcase including two pieces of clothing. I was forced to buy a new suitcase and sent the bill to them as they had indicated they would compensate for this. I ordered the exact same suitcase (because it was not old) for 150 euros. About compensating for the clothes they didn't tell me anything. In the end, I was compensated an embarrassingly low amount of 50 euros! ALSA, you should be ashamed of yourself. I am extremely disappointed and cannot recommend anyone to travel with them!
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
