I would given it zero stars if the option would be there, absolutely shocking customer service!My mum is visually impaired and we were both treated with zero consideration as humans let alone hidden disability, the driver refused to let us biard despite the bus being half empty sending us to confirm the tickets to go to torre del mar, my mum was getting anxious and could not understand why he wasn't letting us get on as we had paid for the tickets.I definitely recommend that people with hidden disabilities make alternative arrangements as this company appears to have invested absolutely nothing into training their staff in regards to this.I really hope this gets picked up and will be looked into as it is equally demoralising and humiliating to have to explain in a foreign country a delicate condition that is not visible to everyone.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
