Attended on the 13/07/25. Paid for fast pass, some of the rides were shut. Wasps run riot, no deterrents at all, paid £25 to POMVOM for all of our digital photos and we still haven’t received un watermarked versions. Emailed in to both Alton towers and my partner emailed POMVOM who both initially replied but now we get no replies from either of these companies with no resolution. We have contacted the bank to perform a charge back. Clearly the customer service from both of these companies is awful. It’s been weeks and we’ve had no resolution. AVOID spend your money else where.
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