I ordered a jewelry box and necklace as a Christmas gift on November 17, but it never arrived. The support team's representative repeatedly misled me: - Dec 3: "Unexpected delay, we'll update you Dec 10" - Dec 10: "Your order is processed for shipment today. It will be delivered by Dec 18" - Jan 8: "Your package was not picked up as scheduled" (meaning it was never shipped) - Jan 13: "Your order is cancelled. Refund in 3-12 business days". It’s now January 23, and still no refund. I had to file a dispute with my bank. I regret not checking reviews first (it was an impulse buy), but even the recent positive reviews appear to be paid and generated by AI. 😒 I advise against using this service.
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