It's beyond humiliating to have to deal with this company. My emails are ignored, one after another. The hotlines do not work, as I've been trying to reach an agent through them for days at a time, after 8 minutes on the line - it just hangs up and i never end up speaking to anybody on the phone. The only way to talk to any representative is through coming in personally to this place, which is unfruitful to say the least. Agents seem like robots, quick to cite "We're experiencing unprecedented demand for AMA Insurance due to government auto reforms, prompting many Albertans to shop for coverage." - while doing nothing to aid the problem. My first insurance payment was deducted on the second of January, not on the first as agreed before, another bill was paid automatically on the first, which set my bank account balanca barely below the sum i needed to pay the insurance. They cancelled it immediately, no second chance to pay, i could've payed the very same day, since i had money on my other bank account. Again, they ignored my emails, my phone calls, my attempts to reach customer service, and upon coming to the place itself i was offered a new policy, which is 70$ per month more expensive than my last, for no apparent reason, they promised me, that there would be a review stage, after which I'd be able to pay for the first two months and my insurance would go on seamlessly, as the old one would end on the 30th, and the new one would start on the 31st. I haven't recieved a call yet. it's 31st. I cannot drive my car now, and i have to get to work by taking three buses which takes up nearly two hours. I haven't any approximate idea, whether they're going to call me today, the next day, in a week, in a month, in a year or absolutely never.
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Commercial Risks and Personal Lines Insurance Broker with over 3 decades of insurance experience helping clients prepare and protect themselves from the unknown. We are dedicated to providing our clients with the best possible coverage options and we pride ourselves on providing exceptional customer service and always putting our clients first. AMA will be here to support and advise you along your insurance journey. Examples of some of the policies we can arrange are:- Public Liability, Fast Food Takeaways, Restaurants, Commerical & Residential Landlord policies Single or Multiple Properties - occupied or unoccupied. Complex/Commercial Combined, Fleet Insurance, Motor Trade Inc Road Risks. Private Cars, Commercial Vehicles, Cyber Cover plus many many more.See more
