Review Time
I completed an online insurance quote and then attempted to contact customer service for follow-up questions. Unfortunately, my experience was extremely frustrating. I was transferred from one representative to another multiple times, and no one was able to actually assist me or take ownership of my call.
After spending a significant amount of time on the phone, I was never properly helped. If this is the level of service during a simple quotation process, it’s concerning to imagine what the experience would be like during an actual emergency or claim.
Based on this experience, I have very little confidence in their customer support and would not recommend this company to anyone who values reliable service
I completed an online insurance quote and then attempted to contact customer service for follow-up questions. Unfortunately, my experience was extremely frustrating. I was transferred from one representative to another multiple times, and no one was able to actually assist me or take ownership of my call.After spending a significant amount of time on the phone, I was never properly helped. If this is the level of service during a simple quotation process, it’s concerning to imagine what the experience would be like during an actual emergency or claim.Based on this experience, I have very little confidence in their customer support and would not recommend this company to anyone who values reliable service
It's beyond humiliating to have to deal with this company. My emails are ignored, one after another. The hotlines do not work, as I've been trying to reach an agent through them for days at a time, after 8 minutes on the line - it just hangs up and i never end up speaking to anybody on the phone. The only way to talk to any representative is through coming in personally to this place, which is unfruitful to say the least. Agents seem like robots, quick to cite "We're experiencing unprecedented demand for AMA Insurance due to government auto reforms, prompting many Albertans to shop for coverage." - while doing nothing to aid the problem. My first insurance payment was deducted on the second of January, not on the first as agreed before, another bill was paid automatically on the first, which set my bank account balanca barely below the sum i needed to pay the insurance. They cancelled it immediately, no second chance to pay, i could've payed the very same day, since i had money on my other bank account. Again, they ignored my emails, my phone calls, my attempts to reach customer service, and upon coming to the place itself i was offered a new policy, which is 70$ per month more expensive than my last, for no apparent reason, they promised me, that there would be a review stage, after which I'd be able to pay for the first two months and my insurance would go on seamlessly, as the old one would end on the 30th, and the new one would start on the 31st. I haven't recieved a call yet. it's 31st. I cannot drive my car now, and i have to get to work by taking three buses which takes up nearly two hours. I haven't any approximate idea, whether they're going to call me today, the next day, in a week, in a month, in a year or absolutely never.
Mark has been my insurance broker for 25 plus years and I wouldn’t go anywhere else for my car insurance. No scrolling through websites for the best deal, insurance renewal sent in plenty of time, Mark has done all the hard work finding the best deal. When I had a bump in my car it was all sorted for me, why would I go anywhere else.Honest, friendly service from everyone I’ve dealt with working for the company. Always enjoy my yearly chat when I renew my policy.
AMA Insurance are professional, friendly and very good at what they do! Both Mark and Matt will help you find the correct amount of insurance to suit your needs. They never hard sell, and always put their customer needs first. We’ve been with them for several different policy’s for many years. I highly recommended them.
Ama insurance are a great company .i moved all of my business to them as they were recommended to me by my accountant . I then moved all of my personal insurances to them .if im busy they sort me out and nothing is to much trouble for these guys .They are switched on competitive and professional putting big companies (whereby you never get the same person twice ) to shame .
Matt was very helpful when renewing my car insurance, have always been happy dealing with AMA as i have been with them for over 10 years very accommodating service and find me the best deal would recommend to family and friends without hesitation
As a business, we have used AMA insurance for a number of years.The level of service is second to none.Whenever called upon they have always gone above and beyond to assist us and meet our every need. I would highly recommend their services to any business or person who may be thinking of using them. You will not get regret it.
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Commercial Risks and Personal Lines Insurance Broker with over 3 decades of insurance experience helping clients prepare and protect themselves from the unknown. We are dedicated to providing our clients with the best possible coverage options and we pride ourselves on providing exceptional customer service and always putting our clients first. AMA will be here to support and advise you along your insurance journey. Examples of some of the policies we can arrange are:- Public Liability, Fast Food Takeaways, Restaurants, Commerical & Residential Landlord policies Single or Multiple Properties - occupied or unoccupied. Complex/Commercial Combined, Fleet Insurance, Motor Trade Inc Road Risks. Private Cars, Commercial Vehicles, Cyber Cover plus many many more.See more
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