I completed an online insurance quote and then attempted to contact customer service for follow-up questions. Unfortunately, my experience was extremely frustrating. I was transferred from one representative to another multiple times, and no one was able to actually assist me or take ownership of my call.
After spending a significant amount of time on the phone, I was never properly helped. If this is the level of service during a simple quotation process, it’s concerning to imagine what the experience would be like during an actual emergency or claim.
Based on this experience, I have very little confidence in their customer support and would not recommend this company to anyone who values reliable service
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Commercial Risks and Personal Lines Insurance Broker with over 3 decades of insurance experience helping clients prepare and protect themselves from the unknown. We are dedicated to providing our clients with the best possible coverage options and we pride ourselves on providing exceptional customer service and always putting our clients first. AMA will be here to support and advise you along your insurance journey. Examples of some of the policies we can arrange are:- Public Liability, Fast Food Takeaways, Restaurants, Commerical & Residential Landlord policies Single or Multiple Properties - occupied or unoccupied. Complex/Commercial Combined, Fleet Insurance, Motor Trade Inc Road Risks. Private Cars, Commercial Vehicles, Cyber Cover plus many many more.See more
