Ordered shoes. Ill fitting/ bad quality . Followed returns policy. Posted back to China in June, paid another £8 to return. After a time I queried that I hadn’t had a refund. I was asked for proof and receipts which I did have but they said shoes were not returned to their warehouse so would not refund. The shoes turned up back at my house in December ie. 6 months later with a Chinese sticker indicating it had not been claimed! I am going to report this company but because it’s based in China I’m not sure it can be resolved that easily
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