My wife Ordered a bistro chair for £185. It came in a battered box and some polystyrene wrapped around it in parts. I sent photos of the 3 damaged areas. They offered me a £20 refund. I said no the damage would mean they would be lucky to sell it for half the money. I said we would keep it and my husband would repair it and paint as i did like the style of the chair. I suggested a £50 refund trying not to be unreasonable. They said no £20 was all I would be offered. Makes no commercial sense to me.I was then told to put it in the original packaging even though I had told them it was thrown away as it was in very bad condition hence the damage to the chair. They then said I should go and buy a new box and packaging at my cost. This company is unreal. Don't buy from them as the customer service department are obviously told to get as much money in not customer service that would lead to me using them again. All companies can get it wrong it really is how you put it right. Certainly lost my future custom. I dare say there will be the standard 'we are sorry and disappointed by your review' however that does not make it rightNot got the additional information they say they wanted through trust pilot
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