I've been chasing a refund for over £300 for the past 3 months and still havent got it. I kept some of the items on the order and returned some. The customer service is SHOCKING, I have emailed over 20 times (no exaggeration) and repeatedly furnished them with all the information such as tracking proof of posting. Each time a different customer service person comes back with a different ticket & request for more information so i repeat myself allover again and they come back with another invalidated excuse or reason why they can't issue a refund. it is unbelievable!!!! It feels like they are trying every way not to refund me when the quite clearly the tracking shows the return items posted & delivered. I opened PayPal case & one customer service advisor told me because its open they can't issue a refund & so I closed it and still NO refund has been issue!! I have purchased many times before from this company but they are under new ownership with shocking customer service. AVOID
Claim your business profile now and gain access to all features and respond to customer reviews.
