After seeing the pet photo necklace online I was so excited to place an order and receive it. Unfortunately the money has been taken from my account and I have had zero communication from the company, despite multiple attempts on Facebook, Instagram and their website. They currently have a sponsored ad running on Facebook and quite a few people in the comments are in the same situation as me. Such a shame they are taking advantage of those grieving the loss of a pet.UPDATE: Their customer service is absolutely appalling and seem incapable of giving a definitive answer - just a standard "your order is being processed" regardless of what you ask. So worth the wait for a reply...NOT.
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