Ordered a bridesmaid dress for a family members wedding, the dress that arrived was completely different to the one advertised on their website. The colour, quality and finish looked cheaply made and tacky compared to the item online. On the website, it was labelled as ‘Amaroso Bridal’ and inside the dress it was labelled ‘Ruby Sees’. I contacted them about this and they repeatedly blamed it on the lighting of my photos, that my points ‘did not constitute a product fault’ and redirected me to the refund page - as I went to try and return the dress, there are no refunds! It’s store credit! The customer service they offer is nothing short of abysmal, they absolutely disregarded any point I made with CLEAR evidence that I provided. The dress they sent me I also found on Shein for $/€/£13. Safe to say, I made a chargeback through the bank.
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