This review is strictly for the Vintage Park location in Houston Texas. The owner of this establishment is an absolute thief. As of December 1 of 2023 I signed up for an upgraded membership for $159 a month which included two refills per month with volumes. For the last month I kept noticing there was a problem with my account when I checked out. Each time the new staff and new manager could not explain why I was upside down in what I owed. I went to another location to educate myself on my own membership. Within minutes that person called this location and told them they had set up my membership incorrectly and did not set my membership up to apply the credits. At that point I thought everything would be squared away even though I was frustrated that I had to take the initiative to train another locations employees. I communicated this information to the manager I have been dealing with. This evening I learned from her that the owner told her it didn’t matter, and because my membership was making her lose money and she was not going to honor it. They owe me money and have no intention of refunding it. I will be disputing every penny of this with my credit card company. I also let this manager know that I have a videotaped conversation of the other location educating her incompetent employee on what they were doing wrong to begin with which I will also use with my credit card company. They are messing with the wrong customer. These people are nothing but incompetence and shadiness. Go any place but here unless you feel like getting ripped off by crooks.
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