Review Time
I was initially very happy with Amazing Lash Paradise Valley location. The service was excellent, and both of my Master Stylists were highly skilled and professional. Unfortunately, both of them left, and the quality of my experience declined significantly after that.
The stylist I was reassigned to was not Master-level, and there appeared to be an unusually high turnover rate overall. Due to the inconsistency and decline in service, I decided to cancel my membership.
Despite canceling, my membership was not properly terminated, and I was charged again. When I contacted the PV location regarding the billing error, they refused to refund the charge. This was extremely disappointing. Had the situation been handled professionally with a refund, I would have considered returning in the future or referring others.
Instead, the lack of accountability and poor customer service has ensured that I will not return and will give a negative review everywhere I can. I called back twice and left two messages. Still have not heard anything, and I still have not received paperwork to end my membership. I'm literally going to have to fly back to Phoenix to stop them from billing me again... DO NOT GET SUCKED INTO A MEMBERSHIP WITH THIS COMPANY!!!
I called to make an appointment for their $99.00 deal. The term Master was never mentioned. I tipped the girl and went up front to pay and she said I owe $129.00. I told her I was quoted $99.00 and she said it was more since I had a Master. After going back and forth with her telling her I never requested a Master and the prices were deceptive. I even asked for a Manager and of course theres noone there to speak to but she'd leave a message obviously the manager never called me. This company is nothing more than a cash cow with terrible underhanded customer service. CANNOT Recommend!!
They charged me for 2 months because I didn't come in to cancel and tell me I can only use the $180 I can only use for services. Stating my account was in suspension. Ok in suspension until I say....NOT YOU ALL I don't want to gift to anyone and I don't want no lash lift. This is why people go and shoot up places. This has pissed me off and if it wasn't for jail. I am thinking about taking to to small claims court just for the hassle I have the time.
I had a 9 a.m. lash appointment. When I finished around 10:30 a.m., the receptionist was on the phone and ignored me. I waited, even using the restroom to give her time. When I whispered I had a meeting, she called me rude. I needed to pay and tip, but she argued with me.I tried to get help from another employee, but they couldn't process payments. The receptionist blamed me for waiting, saying I finished 30 minutes early. Frustrated, I left after 15 minutes of trying to pay. I then called the Dallas number to pay, just to find out that I had enough credits that I didn't even have to pay (which further shows my time was wasted). I still tipped the person who did my lashes, but the receptionist was the worst. She will be the cause of many customers not coming back because the phone call she was on, while having me wait, was her yelling at a customer.The receptionist was so focused on trying to win an argument with me that she didn't realize a customer simply wanted to pay and leave. I had no issues with anything except wanting to check out. I felt profiled because I was not dressed to par and my hair was prepped for a hair appointment. This location is in a high-end area. There's no way that when someone whispers they have to leave after waiting to check out, the receptionist thinks the response should be "you are being rude." This establishment lacks professionalism, and I don't recommend it to anyone who is a professional. If you don't want to be disrespected by the staff, do not go to this establishment.
I wish I had read the reviews here and on BBB. This company has an F rating. It seems most of the problems are the shady way they try to squeeze more money out of you. This was my first time at the East Cobb location and the same thing happened to me. Got a call from Diamond when I got home that they charged me incorrectly. I should have been charged $30 more for a “master stylist”. I told her I specifically asked NOT to have a master stylist when I made the appointment. We argued for probably 30 minutes about this. She was rude, argumentative and nasty. What a scam. NEVER WILL I GO HERE!!
This review is strictly for the Vintage Park location in Houston Texas. The owner of this establishment is an absolute thief. As of December 1 of 2023 I signed up for an upgraded membership for $159 a month which included two refills per month with volumes. For the last month I kept noticing there was a problem with my account when I checked out. Each time the new staff and new manager could not explain why I was upside down in what I owed. I went to another location to educate myself on my own membership. Within minutes that person called this location and told them they had set up my membership incorrectly and did not set my membership up to apply the credits. At that point I thought everything would be squared away even though I was frustrated that I had to take the initiative to train another locations employees. I communicated this information to the manager I have been dealing with. This evening I learned from her that the owner told her it didn’t matter, and because my membership was making her lose money and she was not going to honor it. They owe me money and have no intention of refunding it. I will be disputing every penny of this with my credit card company. I also let this manager know that I have a videotaped conversation of the other location educating her incompetent employee on what they were doing wrong to begin with which I will also use with my credit card company. They are messing with the wrong customer. These people are nothing but incompetence and shadiness. Go any place but here unless you feel like getting ripped off by crooks.
I saw beautifully done eyelashes on my optician and asked her where she got her eyelashes done and she said the Duham store. I had a wedding to go to and mascara always runs on me so called them up. They were booked, so called Chapel hill, got an appointment and when I got there the power went out so they couldn't complete the appointment. So I called Briar creek, bad move! They got me in, the girl that did them was super sweet, but didn't really listen or understand what I wanted, she showed me single strand lashes and triple strand lashes and I said can be do a combo, because I want to look nice but not super bushy. She said sure and it will be a $45 up charge. Well since I was on a first timer $79.99 intro I didn't mind the up fee. When she was done I wanted to cry! They looked like thick caterpillars and only in the middle of my eye, nothing on the inner or outer edges. And all one length. I had to work so I couldn't really do much but pay and leave. When it came time to pay, the $45 up charge became $65 because I wasn't a member. And to become a member it was another $135! Why would I want to join the club if they can't do it right the first time!??? So the next day I called the Durham store to see if they could fix it, and they said they could but it would be another $70 and that the original place I got them should fix them in 72 hours for free. So I called Briar creek to get them fixed. I went in, I know the girl added lashes because I could feel it, but she only used single strand hairs and you can't see them, so I am no better off than I started with. I will never go back to them, if I ever try this avenue of lashes I will go to Durham where I have seen the results of good quality work. After buying lash cleaner and tip,( because I lived off tips when younger) It was $170 for a waste of money and time.
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