I was initially very happy with Amazing Lash Paradise Valley location. The service was excellent, and both of my Master Stylists were highly skilled and professional. Unfortunately, both of them left, and the quality of my experience declined significantly after that.
The stylist I was reassigned to was not Master-level, and there appeared to be an unusually high turnover rate overall. Due to the inconsistency and decline in service, I decided to cancel my membership.
Despite canceling, my membership was not properly terminated, and I was charged again. When I contacted the PV location regarding the billing error, they refused to refund the charge. This was extremely disappointing. Had the situation been handled professionally with a refund, I would have considered returning in the future or referring others.
Instead, the lack of accountability and poor customer service has ensured that I will not return and will give a negative review everywhere I can. I called back twice and left two messages. Still have not heard anything, and I still have not received paperwork to end my membership. I'm literally going to have to fly back to Phoenix to stop them from billing me again... DO NOT GET SUCKED INTO A MEMBERSHIP WITH THIS COMPANY!!!
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Amazing Lash Studios offers comfortable Light-weight Eyelash Extensions, feels so natural you forget you have them but everyone else notices! Introducing our newest service, Lash Lift! Lash Lift elevates and curls your natural lashes with a once a mont...
