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I bought 30 classes as a student and had very good learning experience. Then I booked another 40 classes in one package. Always paid with PayPal.
I almost never used AT communication platform or AT-sponsored Zoom as a workaround. I used own privately paid Zoom subscription for data protection reasons.
Suddenly in the middle of my 40-classes-package with my very good teacher AT changed their policy. AT didn’t bother to inform me as a long-term paying AT-customer about an upcoming change.
They simply let my teacher to inform me about an upcoming change in Lesson Verification Mechanism from February 1st, 2026. If a lesson is conducted without using a platform-provided link, the system will be unable to recognize the class as completed, which may affect your lesson records and related income of my teacher.
Asked AT for refund and filed a complaint to PayPal, because I don’t want to spend my remaining 20 classes from my current package using obligatory installation of AT video chat platform on my computer or an AT-sponsored Zoom link as an exception, because I am worried about data protection.
AT decided to breach my personal ongoing learning contract in the middle.
Dear AT-support, please don’t ask me to communicate this stuff once again to your AT support chat bot. Already done. You know the case exactly. Your AT finance team already got an email from PayPal dispute resolution unit.
I hope to resolve this issue with partial refund before it is going to be escalated by PayPal.
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