I had a dreadful experience during the 11.11 sale. Honestly, it feels like a total scam. I placed three orders, waited a week, and then two were canceled on the exact day they were meant to be delivered. No explanation or proper update—just cancellations after wasting my time. The only order that did arrive was in a very poor condition, definitely not as advertised. To make matters worse, the customer service was utterly disappointing. They don’t value customers’ time or money. It seems the support team is only trained to say “sorry,” not to actually resolve issues. They provided incorrect information, told me to “just reorder,” and even disconnected the call while I was still speaking, leaving everything unresolved. No callbacks or follow-ups. This has been one of the worst shopping experiences I’ve ever encountered. If this is how they manage major sales, I’m seriously reconsidering shopping here again.
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