The delivery service is terrible. Their shipping team handles parcels with complete disregard for keeping them safe or in good condition. 90% of my orders arrive broken, spilled, or opened. As for their customer service motto, it only seems to apply if you don’t leave a negative review. As long as you don’t comment on their poor service, they allow your feedback to be posted. 'Scamazon' should be their new brand name.
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