My recent experience with the service has been very frustrating. Several orders were cancelled even after the payment was taken from my account. Now, I am required to verify my identity, and both the refunds and verification process are anticipated to take several days. When I reached out to the support team for assistance, they merely suggested I place an order using a different account. I clarified that this is my only account, yet they persisted in asking me to create a new one. This situation is very aggravating and doesn't meet my expectations. They truly need to address this problem.
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