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This review is specifically for AMAZON NOW Market, and I wish to give it ZERO star. While their pric

This review is specifically for AMAZON NOW Market, and I wish to give it ZERO star. While their prices may appear lower than other local markets, my experience suggests there is a trade-off. On two separate occasions, when I ordered multiple units of the same product, one of the items arrived either damaged or expired.
The first time, I ordered three cartons of organic milk and received one carton in a damaged container. At that time, the return was approved. However, the second time I again ordered three cartons of organic milk, and one of them had been expired for more than a month.
I contacted customer service—not to request a refund, but to raise a serious concern about quality control and consumer safety. I was told the item is classified as non-returnable and that photo evidence was required before any refund could be processed within three days. I provided all requested documentation and clearly stated that my main concern was the potential health risk of distributing expired products. More than week passed, and no one followed up with me.
Based on my experience, I advise customers to be cautious, particularly when ordering perishable food items. Proper storage, expiration monitoring, and responsive customer service are critical when it comes to products that directly affect consumer health.

Date of experience: Feb 21, 2026