I've been a customer for several years and generally had good experiences until now. On one hand, they offer a vast selection, quick delivery, and easy returns. However, delivery issues and poor customer service have become significant drawbacks. I reached out three times last month regarding a price difference on an item I ordered recently. Instead of providing a direct refund, they suggested I return the more expensive item and re-order the cheaper one, which seemed counterproductive. The delivery was mishandled, and when I requested a pick-up for a large item, they denied my request. Their standard response to issues is to issue a refund and suggest re-ordering, which only complicates matters further. While the customer service representatives are polite, they lack the authority to deviate from their scripts. This rigid approach is frustrating and does not serve customers well. I'm seriously reconsidering my future purchases. It's disheartening to see a once-great platform falter.
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