As a long-time user, I've seen both positives and negatives. Pros include low prices on items like vitamins and free shipping for larger orders. Customer support has typically been helpful with refunds and notifications. However, the quality of products has deteriorated significantly, especially with furniture and household items. Many items are essentially the same low-quality products sold by different sellers at inflated prices. It feels like a site filled with spam unless you're looking for something specific. The presence of fake reviews for subpar products adds to the frustration. Given the good support and my past positive experiences, I can't fully rate this as one star, even if it may deserve it.
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