@AmazonAU extremely disappointing experience.
Order 250-2488318-2383864
On 20 Feb 2026 I purchased a Garmin HRM 600 (M-XL) sold by Amazon AU for $277.26. The delivery was originally expected on 22 Feb, but shortly after the purchase the product was completely removed from the Amazon website and the delivery date changed to 27 March.
I spent over 1 hour and 20 minutes in live chat, being transferred between multiple agents and supervisors, with several chats disconnecting due to “technical issues”. Each time I had to explain the entire situation again.
Eventually a supervisor confirmed that the product was removed from the website and they cannot guarantee that the order will ever be fulfilled.
The frustrating part is that I purchased an Amazon gift card via the Qantas website specifically to buy this item. Now that Amazon removed the listing after my order was placed, I am left with an Amazon balance I didn’t intend to use for anything else.
The same product is still available at retailers like JB Hi-Fi, but because of this situation I would effectively need to spend my money twice to buy the same item elsewhere.
This issue was not caused by the customer, yet after more than 1 hour and 20 minutes with support, the only solution offered was to cancel the order.
Very disappointing handling of a simple issue.
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