This platform is not reliable, nor do they work with trustworthy sellers. They lead you to believe you can return merchandise for free and receive a refund, but that's not the case. Two months ago, I returned some shoes at my own expense, and despite confirmation of receipt, I have yet to see a refund. The same goes for a product I received incorrectly from another shop; they refused to take it back. Shopping here feels like gambling, hoping for a good outcome.
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