I ordered 2 products one month ago, they were never delivered, but amazon tracking stated 'left in a safe place', we reported this to the customer care, they asked us to keep looking around in the neighborhood ( ?? ) and wait 72h, after that they wrote to contact them after 1st of November, then numerous messages sent from my side both by email (through the amazon message center ) and chat , and I never got an answer, to date. The only thing that customer care write me is to wait , that there is a phantomatic OFM department investigating. They cannot even blame other couriers because this was an Amazon delivery. The 'funny' thing is that in the same delivery, were other products ordered by my wife with another amazon.com.be account, and she received immediately a refund... and furthermore in the same order there were products from Amazon.de on my very same account... and we were refunded for those... So it's unexplicable why they chose not to refund only these 2 products in the same delivery that they already recognised as not executed ... UPDATE:After one month of extenuating chats, one agent managed to reimburse me... one month...
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