Very convenient, but when something wrong happens outside 14 day return period, it will drag... really long. What do I mean by that? Simple. Prices, delivery times and support are really on a high level. In Belgium it is almost impossible to find better pricing/delivery dates. If you bought an item less than 2 weeks ago, return process is really simple. You just send a parcel back and receive a refund. Support help. However, if your item is on warranty or the issue was found after that grace period, prepare to talk to support for weeks. Example: I bought a phone (Samsung A55 EU). Both in description and title it was mentioned that the phone is EU. I received the phone, used it for a while and when I bought watches, it said that some features are not available in my region and after I checked, the IMEI was from UAE, not EU. It took me 2 seller contacts with no answer for 48 hours, 4 separate chat support contacts, one declined return/refund claim due "item being in perfect condition and being according to description" when it's clearly not. Currently one week passed of waiting for a couple of business days just to receive not communication. I once again wait for the answer, now they said it will take 3 business days. The support is good unless you contact them outside the grace period and start to talk to them about warranty issues. Date of experience is the start of this support adventure. I will edit the review if they answer, but yeah, still waiting
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