Disappointing Experience with the Service
I placed an order, it was canceled, and I was promised a refund within 3-5 business days. Now, it's day 24 and still no refund. My customer account allows for two contact numbers, so when I updated my login and security number, I thought everything was fine. However, I started receiving delivery failure notifications and found my old number linked to the delivery address. Despite several attempts to reach out to the service and delivery agents to correct my number, my concerns went unheard. Now, the service wants to charge me for failed deliveries. I ordered two items on November 2nd, and now it's December 5th—33 days later with no refunds. I received conflicting messages regarding my refund status, and I have never received the items in question. Once this is resolved, I plan to delete my account, as I'm sure many others face similar issues. Ordering from a competitor shows all delivery details and includes an address check before the order is confirmed.
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