I ordered a smartwatch as a Christmas gift, expecting it to arrive by December 23rd. However, I received a notification on December 22nd that it would only be delivered on December 27th, after Christmas. I reached out to customer support to express my concerns, but they only offered a 5€ gift certificate as compensation for the delay. This isn't the first time I've experienced delivery issues, and I felt completely let down. My reasons for needing the item before Christmas were disregarded, and had I known it wouldn't arrive on time, I would have purchased it elsewhere. I wish the representatives would only receive 5€ gift certificates for Christmas as well. I've decided to stop ordering from this platform because they seem indifferent to delivery timelines and customer needs. I cannot recommend placing orders here if timely delivery is important to you.
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