My order was cancelled automatically for 'unusual activity' despite being legitimate. The platform requires submitting a government ID to a third-party for new orders, with no option for guest checkout or privacy for gifts. Time-sensitive gifts were lost, and alternate accounts are flagged immediately because of shared payment or device data. The system seems to prioritize fraud prevention over actual customer needs, leaving little recourse. This approach is rigid, opaque, and invasive, which is unacceptable for paying customers.
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