A complete disaster! I ordered a laptop during the last big sale, along with a few other items. The order was confirmed, and I expected to receive the package within a reasonable timeframe. However, I noticed that the money was only blocked on my card, so I couldn't use it. After a week of waiting, I tracked the package and saw it was sent to the carrier, and the money was finally deducted from my account. But on the same day, I received an email stating that the laptop was returned to the seller for an unknown reason, and I would be refunded. I intended to give the laptop as a gift to my daughter, so I had to purchase one from a different supplier at a higher price. The issue is that, a month later, I'm still waiting for my refund, and nothing has happened. I contacted Customer Service, and they told me they needed to verify my identity to prevent fraud and sent me a link to an external company for the verification. I completed the verification, yet still no reimbursement has occurred. I'm at a loss about what to do next; I never expected this kind of service.
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