amazon.de

Constructive Feedback on Delivery Experience

This review addresses the delivery service and overall experience, aiming to provide constructive feedback for other customers and highlight the shortcomings observed. We ordered a television on Black Friday, expecting a great deal with prompt delivery within a week. Unfortunately, the TV never arrived. The most surprising aspect was the entire process and how the service failed to deliver a readily available product that could easily be obtained elsewhere. After a week, the TV was supposed to be delivered, but no one showed up. Instead, we received an online update that the delivery had been postponed to the following week, which also did not happen. We reached out to customer service multiple times, and while they were friendly and eager to assist, they were unable to resolve the issue after several calls. This was particularly frustrating since it was a high-value item requiring a signature upon delivery. We stayed home specifically for this delivery. How can customers be treated this way? Is there no interest in selling higher-priced items? Additionally, we learned that customer service could only contact the logistics center in our area, which was concerning. In one instance, representatives at the logistics center even hung up on their colleagues. Clearly, there was a lack of accountability. After three weeks, we decided to request a refund, as it became evident that the item would not arrive. To sum up, if the service aims to frustrate its customers—especially Prime members—by ensuring they never order high-value items or gifts that need timely delivery, they are certainly on the right track. I might consider using their platform for minor purchases, like batteries for the remote of the TV we ultimately bought elsewhere. It took us quite a bit of time!

Date of experience: Dec 31, 2025