Review:
I purchased a set of dining chairs (Order ID: 304-0123607-9645919) from Amazon.de. One of the chairs completely collapsed during normal use, causing me physical injury. I had to see a doctor, and my back still hurts on occasions. This was a full structural failure, not a minor defect.
To make matters worse, my Amazon.de account has been closed, and the company has repeatedly given me invalid email addresses (such as warranty-closedacc(@)amazon.de) that do not work. Despite this, they continue to redirect me through the same broken channels, provide generic “wait 3 days” replies over the phone, and fail to escalate the issue to the proper product safety or compliance team.
I have repeatedly supplied invoices, photos, and full details, yet Amazon has failed to take responsibility or act with urgency. Phone support has been ineffective: I’ve been transferred multiple times, promised callbacks that never came, and left without any resolution.
This is an emergency situation caused by a dangerous product sold through their platform. Amazon has shown no accountability, no urgency, and no willingness to resolve the matter directly. They must contact me personally to address this serious safety issue rather than forcing me to chase multiple ineffective teams endlessly.
It is unacceptable for a company of this size to handle a product that caused actual physical injury in this way. Amazon needs to take responsibility, ensure unsafe products are addressed, and treat customers’ safety as a priority.
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