I placed an order for a set of earbuds and already made the payment. Instead, I received a non-genuine version of a different model, which was not even original. They picked up the incorrect item but want me to wait more than 15 days to follow their confusing policy, and I have no idea when I will receive my refund. Attempting to reach their customer service was disappointing, as the agents seemed unhelpful and ended the chat without providing any solutions.
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