Review Time
I haven't received my order payment yet, and the only solution seems to be contacting them. This can only be done through the account I stopped communicating with, so there are no other options. The company's hotline is also unavailable.
I have ordered several items from Amazon Egypt, including clothes and some electronic devices. The ordering process was simple, and the website is easy to navigate.
Delivery was on time, and the products arrived in good condition as described. I also appreciate the return policy, which makes online shopping more comfortable.
Overall, I had a positive experience and would use Amazon Egypt again.
This was my first experience with the service. Overall, it was satisfactory but had its issues. I ordered some refrigerator containers, and they arrived on time and met my needs, although they looked larger in the images. It would have been helpful to see a visual that accurately represented their actual size instead of just attention-grabbing images. Additionally, I appreciated the variety of payment options available, which allowed me to choose the method that suited me best.
My orders have been repeatedly canceled by the service without any notice, even after successful payment. Customer support interactions are met with scripted replies, and I am transferred to different representatives each time. There is no proper follow-up, no clear complaint process, and no genuine effort to resolve the issue. This has been incredibly frustrating. Can anyone recommend a reliable alternative?
I placed an order for a set of earbuds and already made the payment. Instead, I received a non-genuine version of a different model, which was not even original. They picked up the incorrect item but want me to wait more than 15 days to follow their confusing policy, and I have no idea when I will receive my refund. Attempting to reach their customer service was disappointing, as the agents seemed unhelpful and ended the chat without providing any solutions.
I ordered a freezer for my home several months ago and decided to order a second one as my family needs it. After accepting my order and processing my payment, the service canceled it, stating that "this exceeds the normal quantity for one home; two freezer orders in one year are not permitted." Unbelievable. I have been a loyal customer and have ordered many items. However, after this experience, I plan to cancel my account once I receive my refund.
I ordered headphones and paid extra for next-day delivery. The delivery was late, and customer support informed me that the package was damaged during transit (it never reached me). I then had to wait 7 business days for the package to be returned to the seller before I could get a refund. Why do I have to wait for something that was not my fault? Their response was simply that this is their policy.
This was my first experience with the service. It was a new encounter—neither poor nor exceptional, just average. I ordered storage bags, cooler bags, and a tripod. The bags were fantastic and exactly as depicted, but the tripod was much smaller than shown. It functioned as expected, but its size did not match the image. I wish the visuals were more accurate and reflected the actual product instead of just enhanced images designed to attract attention. However, I must commend the delivery speed; the items arrived the day after I placed the order, which is a positive aspect.
This isn't a complaint about the service directly, but rather about their delivery drivers. My parcels are always delivered late, yet marked as delivered. The driver seems unwilling to walk up to my door. I've complained frequently, but it's as if I'm talking to a wall. I don't want a refund; I just want my items on time without unnecessary delays.
As a long-time customer, I've spent a significant amount over the years. However, the service's logistics have declined drastically. Deliveries are repeatedly attempted late at night, and items are marked as "Delivery Attempted" or even "Delivered" when they haven't arrived. Several essential items never reached me. I prefer to write negative reviews only as a last resort, but their customer support doesn't provide a first option. The callback request feature on their website is non-functional, and I can't reach a human being. Automated replies don't help, and refunds appear without explanation while missing items just vanish. I will be taking my business elsewhere unless they improve their service.
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