Outstanding customer service – Amazon Spain did what my bank wouldn’tI want to specifically praise Amazon Spain and their Executive Customer Relations team for their professionalism and efficiency.I returned a faulty item and Amazon correctly issued a refund. When my bank (CaixaBank) failed to locate the refund and repeatedly gave incorrect advice, Amazon stepped in and provided clear, detailed confirmation of the refund — including the ARN reference — showing that the refund had been authorised and accepted by the bank.Unlike my bank, Amazon:Responded promptlyInvestigated properlyProvided precise technical information banks actually needTook ownership of the issue, even though the error was not theirsThanks to Amazon’s clear documentation, the refund was finally traced and credited. Without Amazon’s help, this issue would not have been resolved.It’s genuinely impressive when a company of this size still treats customers seriously and communicates clearly. This experience reinforced why I continue to trust Amazon Spain.Excellent service from start to finish.
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