Review Time
I don’t understand why Amazon Spain keeps using PAACK to delivery bigger orders. They are absolute hideous, in a capital city such as Lisbon they keep on delaying deliveries by 2-5 works days. I get orders from china faster than orders from Spain that are delivered by PAACK.
Order # 408-5436406-9534715PAACK delivery company can not find me. CTT and GLS and someone else I do not remember, have NO problems. My 7 digit code brings anyone directly to my town. Why AMAZON why do you insist on this company? I am increasingly willing to be disappointed by the quality of TEMU. Their carriers find me EVERY TIME. I Tried very hard to contact PAACK via the web site. It is VERY apparent they do NOT want any contact with customers. They give you a "chatbot" but I haven't learned the language yet so...... I have no idea what that bot was talking about. Someone did attempt to call a few hours ago. My phone was in the same room with me and shows a missed call but if it rang it rang for only a moment. When GLS had difficulties I simply WhatsApp them my google map data. Hears an idea, why not locate me once and then tell me what address you would like to see on my orders. I'm not proud. The bank, phone company, water company, electric company and my contacts in the USA all use this address. I just do not get it.
Outstanding customer service – Amazon Spain did what my bank wouldn’tI want to specifically praise Amazon Spain and their Executive Customer Relations team for their professionalism and efficiency.I returned a faulty item and Amazon correctly issued a refund. When my bank (CaixaBank) failed to locate the refund and repeatedly gave incorrect advice, Amazon stepped in and provided clear, detailed confirmation of the refund — including the ARN reference — showing that the refund had been authorised and accepted by the bank.Unlike my bank, Amazon:Responded promptlyInvestigated properlyProvided precise technical information banks actually needTook ownership of the issue, even though the error was not theirsThanks to Amazon’s clear documentation, the refund was finally traced and credited. Without Amazon’s help, this issue would not have been resolved.It’s genuinely impressive when a company of this size still treats customers seriously and communicates clearly. This experience reinforced why I continue to trust Amazon Spain.Excellent service from start to finish.
I don’t understand why Amazon Spain keeps using PAACK to delivery bigger orders. They are absolute hideous, in a capital city such as Lisbon they keep on delaying deliveries by 2-5 works days. I get orders from china faster than orders from Spain that are delivered by PAACK.
I bought a refurbished macbook FROM AMAZON but it came with 2 defects, white noise & constant fan giving more noise. It seems that I fell for the "marketplace" scam & amazon wipes their hands, does nothing & apologises. The seller offered 1 return option which requires a printer - I don't have one & the print shop in my small place closed last year & a trip to a neighbouring city - requires a day off work & travel costs for bus & taxis.I also explain that UPS cannot collect from my location, the lane is too small for their vehicle. I talk to the wall, no one listens, no one helps
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