I ordered a couple of bits and bobs which I had forgotten to pack. My UK Prime didn't work which is I suppose fair enough - but they offered to deliver the next morning for EUR 6.99 - great.I kept on getting messages saying that they couldn't deliver them as we were not in. We were in.That evening at 9.00pm the delivery driver phoned up saying where are we? My wife speaks Spanish fluently. We gave him the address and he said that he was in a completely different area. He said that he would deliver it the next morning - not great but okay.I checked the address that I had entered on Amazon.es and it was 100% correct.I waited in the next morning - then got a message that it would be delayed. Then got another message saying that it was delivered as we were not in. I contacted customer services - which was not fantastic - but they said it was not delivered for "unforeseen technical reasons" but would be delivered in the next 24 hours. They offered me a EUR 5 gift card as compensation which I refused as it was an insult.I went to the shops - half an hour away and bought the items which were cheaper and cancelled the order.This is in stark contrast to UK Amazon which I find to be fantastic although it can be a bit pricey.
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