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I purchased an item through Amazon.es (order 171-4506706-2320369) and confirmed the VAT refund proce

I purchased an item through Amazon.es (order 171-4506706-2320369) and confirmed the VAT refund procedure with Amazon before making the purchase.

After exporting the product outside the EU and preparing all required documentation, Amazon refused to process the VAT refund and directed me to the marketplace seller.

However, the seller confirmed that Amazon collected the VAT and does not process VAT refunds for Amazon orders.

The invoice clearly states that the VAT was declared by Amazon EU S.à r.l., yet Amazon still refuses to handle the refund and redirects me to the seller.

As a result, the customer is left without a solution.

Very disappointing experience with Amazon support.

Date of experience: Mar 08, 2026